Refunds & Returns Policy
At shopgolfbox.com, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process.
Returns Policy
We accept returns within 30 days of purchase, provided the items are unused, in their original packaging, and in resalable condition. To initiate a return, please contact our customer service team for approval. Once your return is approved, you will receive instructions on how to proceed.
Please note that the following items are not eligible for return:
- Custom or personalized products
- Items marked as “final sale”
- Products that have been used or damaged after delivery
Refunds
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
If you received a defective or incorrect item, we will gladly arrange an exchange. Please contact our customer service team to report the issue and provide supporting evidence (e.g., photos). We will cover the return shipping costs for exchanges resulting from our error.
Damaged or Faulty Items
If your order arrives damaged or faulty, please notify us within 48 hours of delivery. We may require photos or other documentation to assess the issue before approving a replacement or refund.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider first, as processing times may vary. If the issue persists, contact us for further assistance.
Need Help?
For any questions regarding returns or refunds, please reach out to our customer service team. We’re here to help!