Frequently Asked Questions (FAQ) – GolfBox Help Centre

Welcome to the GolfBox Help Centre! Here, you’ll find answers to common questions about ordering, shipping, returns, and more. If you can’t find what you’re looking for, feel free to reach out to our support team.

Ordering & Payment

How do I place an order?
You can place an order online at shopgolfbox.com. Simply browse our products, add items to your cart, and proceed through checkout.

What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express) and PayPal.

Can I modify or cancel my order after placing it?
Orders are processed quickly, so changes may not be possible once submitted. Contact us immediately if you need assistance.

Shipping & Delivery

Where do you ship to?
We ship nationwide across Australia. International shipping is not currently available.

How long does delivery take?
Delivery times vary depending on location. Most orders arrive within 3–7 business days.

Can I track my order?
Yes! Once your order is dispatched, you’ll receive a tracking number via email.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy for unused items in their original condition. Some exclusions apply.

How do I initiate a return?
Visit shopgolfbox.com and follow the returns process in your account or contact our support team for assistance.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item.

Product Information

Are your products genuine?
Yes, we only sell authentic golf equipment from trusted brands.

Do you offer product warranties?
Manufacturer warranties apply where applicable. Check the product details for more information.

Account & Technical Support

How do I reset my password?
Click “Forgot Password” on the login page at shopgolfbox.com to reset it via email.

Why can’t I log in to my account?
Ensure you’re using the correct email and password. If issues persist, try resetting your password or contact support.

Still Need Help?

If your question isn’t answered here, please get in touch with our friendly support team for further assistance.

Thanks for shopping with GolfBox!